Cancellation & Refund Policy

This policy covers lessons, lane/facility rentals, and memberships purchased from the Upper Deck Club (“UDC”), online or in person. Questions? Call (888) 466-4640.

Lessons & Bookings

Reschedules and cancellations made 24 hours or more before the start time are eligible for a full credit or refund. Cancellations made less than 24 hours before, or no-shows, are non-refundable. Group-lesson spots follow the same window. To cancel or reschedule, call us at (888) 466-4640.

Memberships

Memberships are billed monthly and renew automatically until cancelled. You may cancel at any time; cancellation stops future renewals and access continues through the end of the current paid period. Monthly membership fees already billed are non-refundable. Contact us to cancel.

Camps, Clinics & Events

Unless stated otherwise for a specific event, camp and clinic registrations are refundable up to 7 days before the start date, less any non-refundable deposit.

How refunds are issued

Approved refunds are returned to the original payment method via our payment processor, Stripe, typically within 5–10 business days.

Weather & facility closures

If UDC cancels a session due to closure, you’ll receive a full credit or refund.

This policy is provided for general information and may be updated. It is not legal advice.